Q: What sets your product/service apart from the competition?
A: Our products are distinguished by their exclusive use of 100% cotton fabric, ensuring exceptional comfort and breathability. With a robust 500 GSM rating, our fabrics guarantee lasting durability and softness even after frequent washing. Choose us for unrivaled comfort, enduring quality, and timeless elegance.
Q: How long does shipping take to arrive to me?
A: For pre-order items, please anticipate a production and fulfillment timeframe of 2 - 6 weeks.
A: Pre-made items, typically require 1 day for fulfillment. Before purchasing, we advise reviewing the product description, as refunds are not offered.
Q: How does your refund policy work?
A: We want to inform you that once your order is shipped or production begins, we are unable to accommodate returns, order changes, or exchanges, and all sales are considered final. To ensure your satisfaction, we kindly urge you to thoroughly review product descriptions before purchasing. Upon receiving your order, we encourage you to inspect it promptly. If you happen to find any defects, damage, or incorrect items, please reach out to us within 24 hours. Your prompt contact will help us swiftly address the issue and take the necessary steps to ensure your complete satisfaction.
Q: Are there specific washing instructions?
A: To ensure the longevity and quality of our shirts and hoodies, we recommend washing them inside out by hand wash. As for drying, we don't recommend using a drying machine but instead air drying. to keep our product intact. We will not provide a refund if the product is damaged due to not following washing instructions, as the the product is final sale. This simple step helps preserve the fabric and design, allowing you to enjoy our products for as long as possible.
If the address is incorrectly entered, the buyer must take full responsibility for the lost item unless we are contacted BEFORE production is over.
To start a return, contact us at clothingmagnestudios@gmail.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too
SMS TERMS:
By consenting to [ magnestudios ]’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges associated with text messaging imposed by your wireless provider. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us at [ clothingmagnestudios@gmail.com ] for more information. We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Your right to privacy is important to us. You can see our Privacy Policy [ https://magnestudios.com/policies/privacy-policy] to determine how we collect and use your personal information
